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Hotel Workers鈥� Union Fights 鈥淩esort Fee Ripoff,鈥� Launches Website to Help Guests Avoid Unfair Fees at Curator Collection hotels

The 鈥淐urator Collection Con鈥� website helps guests request refunds

NEW YORK--(BUSINESS WIRE)-- UNITE HERE, the union for hotel workers and a critic of resort fees in the hospitality industry, is launching a website that shines a light on the prevalence of these unpopular and sneaky fees at hotels that make up the Curator Hotel & Resort Collection. Curator is a so-called 鈥渟oft brand鈥� of approximately 75 boutique and resort hotels and is majority-owned by real estate investors Pebblebrook Hotel Trust (NYSE: PEB).

alerts guests booking travel at boutique hotels and resort properties to check if their hotel is part of the Curator Collection. If it is, the hotel is likely 鈥渃harging you mandatory fees for services you might not want,鈥� like a photoshoot with a hotel-branded item or a 20% discount on a plush hotel mascot; or things you 鈥渄idn鈥檛 think you鈥檇 have to pay extra for,鈥� like WiFi, fitness center access, or filtered drinking water taps.

"Resort fees can feel like a con: deceptive and unfair,鈥� concludes the website. Guests at Curator Collection hotels have an average of $40 in resort fees added to their bills each night, according to a UNITE HERE analysis, with fees at some Curator Collection properties reaching $100 nightly or more depending on time of booking.

Pebblebrook Hotel Trust launched Curator Hotels and Resorts Collection in 2020 and promises that 鈥淸hotel] owners can reduce operating costs and boost their bottom lines.鈥� In February 2025, Pebblebrook CEO Jon Bortz said that Curator has implemented new practices that he called 鈥淧ebblebrook鈥檚 DOGE.鈥� Curator Collection CEO Jennifer Barnwell has promised hotel owners 鈥渘o property inspections鈥� and 鈥渘o brand standards.鈥� Despite the promise of cost cuts and no property inspections or brand standards for hotel owners, Curator Collection membership has decreased by approximately 37 percent since launch. The website asks travelers, 鈥淗otels aren鈥檛 choosing the Curator Collection 鈥� Why should you?鈥�

The website features the following information and tools for Curator guests:

1. Examples of different names Curator Collection hotels use to describe their mandatory extra fees, such as 鈥淎menity fee鈥� or 鈥淒estination fee鈥�;
2. A template resort fee refund letter, including state laws protecting consumers from having to buy goods or services they didn鈥檛 request, and contact information for the management of each hotel in the Curator Collection;
3. Customer reviews of Curator hotels.

The union reminds guests that hotels may have discretion to waive your resort fee charge upon complaint or request and encourages guests to visit the website and learn more about their consumer rights.

View source version on businesswire.com:

Media Contact: Tiffany Ten Eyck, [email protected], 313-515-1807

Source: UNITE HERE