Shaun McDougall Joins First Horizon Corporation as Head of Consumer Banking
First Horizon Corporation (NYSE: FHN) has appointed Shaun McDougall as its new Head of Consumer Banking in a newly created executive position. McDougall, who brings over 20 years of financial services experience, will lead Retail Banking, Digital Banking, and Small Business Banking teams, focusing on delivering an integrated client experience.
Previously at Wells Fargo, McDougall specialized in branch banking growth and customer experience strategy. He also held senior positions at HSBC, Citizens Financial, and JPMorgan Chase. First Horizon, with $82.1 billion in assets as of June 30, 2025, operates in 12 southern U.S. states through its banking subsidiary First Horizon Bank.
First Horizon Corporation (NYSE: FHN) ha nominato Shaun McDougall come nuovo Responsabile del Consumer Banking in una posizione esecutiva di nuova creazione. McDougall, con oltre 20 anni di esperienza nei servizi finanziari, guider脿 i team di Retail Banking, Digital Banking e Small Business Banking, con l'obiettivo di offrire un'esperienza cliente integrata.
In precedenza in Wells Fargo, McDougall si 猫 specializzato nella crescita delle filiali e nella strategia dell'esperienza cliente. Ha ricoperto ruoli dirigenziali anche in HSBC, Citizens Financial e JPMorgan Chase. First Horizon, con 82,1 miliardi di dollari di attivi al 30 giugno 2025, opera in 12 stati del sud degli Stati Uniti tramite la sua controllata bancaria First Horizon Bank.
First Horizon Corporation (NYSE: FHN) ha nombrado a Shaun McDougall como su nuevo jefe de Banca de Consumo en un puesto ejecutivo de nueva creaci贸n. McDougall, con m谩s de 20 a帽os de experiencia en servicios financieros, dirigir谩 los equipos de Banca Minorista, Banca Digital y Banca para Peque帽as Empresas, centrado en ofrecer una experiencia integrada al cliente.
Anteriormente en Wells Fargo, McDougall se especializ贸 en el crecimiento de sucursales y en la estrategia de experiencia del cliente. Tambi茅n ocup贸 cargos directivos en HSBC, Citizens Financial y JPMorgan Chase. First Horizon, con 82,1 mil millones de d贸lares en activos al 30 de junio de 2025, opera en 12 estados del sur de EE. UU. a trav茅s de su filial bancaria First Horizon Bank.
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First Horizon Corporation (NYSE: FHN) a nomm茅 Shaun McDougall au poste de responsable du Consumer Banking, une fonction ex茅cutive nouvellement cr茅茅e. McDougall, qui apporte plus de 20 ans d'exp茅rience dans les services financiers, dirigera les 茅quipes de banque de d茅tail, banque digitale et banque pour les petites entreprises, en mettant l'accent sur une exp茅rience client int茅gr茅e.
Pr茅c茅demment chez Wells Fargo, McDougall s'est sp茅cialis茅 dans le d茅veloppement des agences et la strat茅gie d'exp茅rience client. Il a 茅galement occup茅 des postes de direction chez HSBC, Citizens Financial et JPMorgan Chase. First Horizon, qui dispose de 82,1 milliards de dollars d'actifs au 30 juin 2025, op猫re dans 12 脡tats du sud des 脡tats-Unis via sa filiale bancaire First Horizon Bank.
First Horizon Corporation (NYSE: FHN) hat Shaun McDougall zum neuen Leiter des Consumer Banking in einer neu geschaffenen F眉hrungsposition ernannt. McDougall, der 眉ber mehr als 20 Jahre Erfahrung im Finanzdienstleistungsbereich verf眉gt, wird das Retail Banking, Digital Banking und Small Business Banking leiten und sich darauf konzentrieren, ein integriertes Kundenerlebnis zu schaffen.
Zuvor war McDougall bei Wells Fargo t盲tig, wo er sich auf Filialwachstum und Customer-Experience-Strategien spezialisierte. Er bekleidete au脽erdem F眉hrungspositionen bei HSBC, Citizens Financial und JPMorgan Chase. First Horizon verf眉gt 眉ber 82,1 Milliarden US-Dollar an Verm枚genswerten zum 30. Juni 2025 und ist in 12 S眉dstaaten der USA 眉ber seine Banktochter First Horizon Bank t盲tig.
- Creation of new executive role demonstrates commitment to enhancing consumer banking services
- Strategic hire brings 20+ years of expertise from major financial institutions
- Organizational restructuring aims to improve integrated client experience
- None.
McDougall will lead Retail Banking, Digital Banking and Small Business Banking teams. This structure underscores First Horizon's commitment to delivering an integrated experience for consumer clients through all channels and touchpoints.
McDougall brings more than two decades of experience in financial services, most recently serving at Wells Fargo where he focused on branch banking growth and customer experience strategy. Prior to Wells Fargo, McDougall held senior roles leading wealth management, small business banking, and corporate partnerships at HSBC, and additionally served in retail leadership roles at Citizens Financial and JPMorgan Chase.
"We're excited to welcome Shaun to First Horizon," said Anthony Restel, Senior Executive Vice President and Chief Banking Officer for First Horizon Corporation. "Shaun brings incredible energy, enthusiasm and deep expertise to this pivotal new position. His track record of elevating both the client journey and associate engagement will further our mission to deliver exceptional experiences and will support our goals to lead with innovation and care as we continue to grow."
In his new capacity, McDougall will drive the development of client-focused strategies, working closely with leaders across the organization to ensure First Horizon delivers simple, valuable and seamless solutions for consumer clients at every stage of their financial journey.
"I'm excited to join First Horizon at such a transformative time," said McDougall. "The bank's commitment to client experience and innovation aligns perfectly with my passion for building high-performing teams and delivering outstanding results. I look forward to partnering with our associates to enhance our consumer offerings and help our clients achieve their goals."
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