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Crawford & Company Reports 2025 Second Quarter Results

Continued Revenue Growth in Second Quarter

Quarterly Dividend Increases to $0.075

ATLANTA--(BUSINESS WIRE)-- Crawford & Company庐 (NYSE: CRD-A and CRD-B), is pleased to announce its financial results for the second quarter ended June 30, 2025.

Revenues before reimbursements increased 3% to $323.0 million in the 2025 second quarter from $314.2 million in the 2024 second quarter. Second quarter net income was $7.8 million, or $0.16 per diluted share for CRD-A and CRD-B, compared to $8.6 million, or $0.17 per diluted share for CRD-A and CRD-B in the prior year quarter.

Mr. Rohit Verma, president and chief executive officer of Crawford & Company, commented, 鈥淥verall, we are pleased with our progress to date in 2025. Our second quarter performance was highlighted by consolidated revenue growth driven by increased revenue at three of our four operating segments. We continue to contend with lower claims frequency in U.S. property, which put some revenue pressure on the North America Loss Adjusting and Platform Solutions businesses. Consolidated operating margin of 6.8% was down slightly year over year but improved sequentially from the first quarter. We increased our quarterly dividend to $0.075 reflecting progress and confidence in our margin trajectory."

Mr. Verma continued, 鈥淎s we enter the second half of 2025, we stand ready to serve our clients during the time of the year that is often characterized by severe weather activity in the U.S. Our balance sheet and liquidity remain strong, providing a solid foundation to invest in our business, deliver superior service, and build momentum as we win more new business across the globe.鈥�

Segment Results for the Second Quarter

North America Loss Adjusting

North America Loss Adjusting revenues before reimbursements were $78.1 million in the second quarter of 2025, up 2.7% from $76.0 million in the second quarter of 2024, driven by growth in U.S. Global Technical Services. Absent foreign exchange rate decreases of $0.2 million, revenues would have been $78.3 million for the 2025 second quarter.

The segment had operating earnings of $4.6 million in the 2025 second quarter, decreasing from $4.9 million in the second quarter of 2024. The operating margin decreased to 5.9% in the 2025 quarter, compared with 6.4% in the 2024 quarter, driven by decreased revenue in U.S. Field Operations and an increase in administrative costs, partially offset by revenue growth and improved efficiencies in U.S Global Technical Services compared to the prior year quarter.

North America Loss Adjusting revenues before reimbursements were $157.8 million in the six months ended June 30, 2025, increasing 2.9% from $153.4 million in the 2024 period. Absent foreign exchange rate decreases of $1.7 million, revenues would have been $159.5 million for the 2025 second quarter.

The segment had operating earnings of $10.1 million in the six months ended June 30, 2025, increasing from $9.4 million in the 2024 period. The operating margin was 6.4% for the six months ended June 30, 2025 and 6.1% in the 2024 period. The increase in operating earnings was primarily due to revenue growth and improved efficiencies in U.S Global Technical Services.

International Operations

International Operations revenues before reimbursements were $109.1 million in the second quarter of 2025, up 6.6% from $102.3 million in the same period of 2024 driven by growth in the U.K., Europe, and Asia. Absent foreign exchange rate decreases of $0.2 million, revenues would have been $109.3 million for the 2025 second quarter.

Operating earnings were $7.6 million in the 2025 second quarter, increasing from $5.7 million in the 2024 period. The segment鈥檚 operating margin for the 2025 quarter increased to 7.0% compared with 5.6% in the 2024 quarter driven by the U.K. and Asia.

International Operations revenues before reimbursements were $213.5 million in the 2025 year-to-date period, up 6.5% from $200.4 million in the 2024 period. Absent foreign exchange rate decreases of $3.2 million, revenues would have been $216.7 million for the six months ended June 30, 2025.

Operating earnings were $11.1 million in the six months ended June 30, 2025, improving from $7.4 million in the 2024 period. The segment鈥檚 operating margin for year-to-date 2025 increased to 5.2% compared with 3.7% in the 2024 period driven by revenue growth in the U.K. and Asia.

Broadspire

Broadspire segment revenues before reimbursements were a new quarterly record of $100.6 million in the 2025 second quarter, increasing 3.6% from $97.1 million in the 2024 second quarter driven by increases in medical case management and casualty claims revenues.

Broadspire recorded operating earnings of $13.7 million in the second quarter of 2025, representing an operating margin of 13.6%, compared to $15.1 million, or 15.5% of revenues, in the 2024 second quarter. An increase in administrative costs in the quarter impacted the operating margin.

Broadspire segment revenues before reimbursements were $197.0 million in the 2025 year-to-date period, increasing 2.9% from $191.4 million in the 2024 period.

Broadspire operating earnings were $25.9 million in the six months ended June 30, 2025, representing an operating margin of 13.1%, decreasing from $27.9 million, or 14.6% of revenues in the 2024 period driven by an increase in administrative costs.

Platform Solutions

Platform Solutions revenues before reimbursements were $35.2 million in the second quarter of 2025, down (9.2)% from $38.8 million in the same period of 2024.

Operating earnings were $3.1 million in the 2025 second quarter, increasing from $1.5 million in the 2024 period. The segment鈥檚 operating margin for the 2025 quarter was 8.9% as compared with 3.8% in the 2024 quarter. Operating earnings benefited from a reduction in low value inspection services previously handled within our Networks service line and a decrease in administrative costs.

Platform Solutions revenues before reimbursements were $66.8 million in the six months ended June 30, 2025, down (5.6)% from $70.7 million in the 2024 period.

Operating earnings were $6.1 million in the 2025 year-to-date period, increasing from $2.6 million in the 2024 period. The segment鈥檚 operating margin for the six months ended June 30, 2025 was 9.1% as compared with 3.7% in the six months ended June 30, 2024 due to the reduction in low value inspection services previously handled within our Networks service line and a decrease in administrative costs.

Unallocated Corporate and Shared Costs and Credits, Net

Unallocated corporate costs were $7.0 million in the second quarter of 2025, compared with $5.1 million in the same period of 2024. The increase in the 2025 second quarter was primarily due to a one-time $3.1 million indirect tax expense and an increase in self-insurance reserves, partially offset by a decrease in professional fees.

Unallocated corporate costs were $13.2 million in the six months ended June 30, 2025, compared with $13.1 million in the 2024 period. The increase in 2025 was primarily due to the one-time indirect tax expense, offset by a decrease in professional fees.

Selling, General, and Administrative Expenses

Selling, general, and administrative expenses (鈥淪G&A鈥�) increased $6.1 million, or 8.4%, in the three months ended June 30, 2025 as compared with the 2024 period. The increase was primarily due to the one-time $3.1 million indirect tax expense and increases in IT costs and severance expenses.

SG&A increased $3.3 million, or 2.2%, in the 2025 year-to-date period as compared with the 2024 period. The increase was primarily due to the one-time indirect tax expense.

Other Matters

The Company recognized a pretax contingent earnout expense of $0.1 million in the 2025 second quarter, compared to an expense of $0.4 million in the same period of 2024, related to the fair value adjustment of earnout liabilities arising from acquisitions. These adjustments, which are not a component of operating earnings, are based on changes to projections of acquired entities over the respective earnout periods.

The Company recognized non-service pension costs of $2.4 million in both the 2025 and 2024 second quarter. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan is frozen and the U.K. plans are closed to new participants.

The Company鈥檚 consolidated cash and cash equivalents position as of June 30, 2025, totaled $58.5 million, compared with $55.4 million at December 31, 2024. The Company鈥檚 total debt outstanding as of June 30, 2025, totaled $225.4 million, compared with $218.1 million at December 31, 2024.

The Company鈥檚 operations provided $21.1 million of cash during the first half of 2025, compared with $8.3 million used in 2024. The increase in cash provided was due primarily to $5.7 million higher operating earnings, net change in incentive compensation of $5.8 million, net change in billed and unbilled receivables of $12.7 million, and other working capital improvements as compared to the prior year.

The Company made no contributions to its U.S. defined benefit pension plan and $1.6 million in contributions to its U.K. plans for the first six months of 2025, compared with no contributions to the U.S. plan and $1.2 million to the U.K. plans in 2024.

During the six months of 2025, the Company did not repurchase any shares of CRD-A or CRD-B. In the first half of 2024, the Company did not repurchase any shares of CRD-A but repurchased 230,861 shares of CRD-B at an average per share cost of $8.91.

Conference Call

As previously announced, Crawford & Company will host a conference call on August 5, 2025, at 8:30 a.m. Eastern Time to discuss its second quarter 2025 results. The conference call can be accessed live by dialing 1-800-549-8228 and using Conference ID 35518. A presentation for tomorrow鈥檚 call can also be found on the investor relations portion of the Company鈥檚 website, . The call will be recorded and available for replay through August 12, 2025. You may dial 1-888-660-6264 and use passcode 35518# to listen to the replay.

Non-GAAP Presentation

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (鈥淕AAP鈥�), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.

Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (鈥淐ODM鈥�) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, contingent earnout adjustments, non-service pension costs, income taxes and net income or loss attributable to noncontrolling interests.

Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, contingent earnout adjustments, non-service pension costs, income taxes and stock-based compensation expense.

Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, certain unallocated professional fees and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.

Income taxes, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, contingent earnout adjustments, and non-service pension costs are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. Contingent earnout adjustments relate to changes in the fair value of earnouts associated with our recent acquisitions. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan was frozen in 2002 and the U.K. plans are closed to new participants. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings to better assess the results of each segment's operating activities on a consistent basis.

A significant portion of our operations are international. These international operations subject us to foreign exchange fluctuations. The following table illustrates revenue as a percentage of total revenue for the major currencies of the geographic areas that Crawford does business:

The following is a reconciliation of consolidated operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis:

The following is a reconciliation of net income attributable to shareholders of Crawford & Company on a GAAP basis to non-GAAP adjusted EBITDA:

The following is a reconciliation of operating cash flow to free cash flow for the six months ended June 30, 2025 and 2024:

Non-GAAP consolidated results for 2025 and 2024 exclude the non-cash, after-tax adjustments for amortization of intangible assets, non-service-related pension costs, and contingent earnout adjustment.

The following are the reconciliations of GAAP Pretax Earnings, Net Income and Earnings Per Share to related non-GAAP Adjusted figures, which reflect each of 2025 and 2024 before amortization of intangible assets, non-service related pension costs and contingent earnout adjustments:

The following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share:

Further information regarding the Company鈥檚 operating results for the three and six months ended June 30, 2025, financial position as of June 30, 2025, and cash flows for the six months ended June 30, 2025 is shown on the attached unaudited condensed consolidated financial statements.

About Crawford & Company

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is a leading provider of claims management and outsourcing solutions to insurance companies and self-insured entities with an expansive network serving clients in more than 70 countries. The Company's two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at .

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