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BPAS Earns Top Spots in NAPA Advisor Choice Awards

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BPAS, a subsidiary of Community Bank System (NYSE:CBU), has secured top recognition in the 2025 NAPA Advisors' Choice Awards for the fourth consecutive year. The company achieved Top 5 rankings in six categories across mid- and large-market segments, including Advisor Support, Participant Statement, Education Materials, Regulatory Support, Staff Credentials, and Retirement Income.

BPAS serves as a comprehensive provider of retirement plans, benefit plans, fund administration, and collective investment trusts. The company's integrated service model has demonstrated impressive results, with 97% client satisfaction and 45% time savings compared to previous administrators. Their dedicated service approach includes providing each client with a credentialed plan consultant, regardless of plan size.

[ "Achieved Top 5 rankings in six NAPA Advisors' Choice Award categories", "97% client satisfaction rating demonstrates strong service quality", "45% administrative time savings for clients compared to previous providers", "Fourth consecutive year of NAPA recognition indicates consistent performance" ]

BPAS, controllata di Community Bank System (NYSE:CBU), ha ottenuto il massimo riconoscimento ai 2025 NAPA Advisors' Choice Awards per il quarto anno consecutivo. L'azienda si è classificata tra i Top 5 in sei categorie nei segmenti mid- e large-market, incluse Advisor Support, Participant Statement, Education Materials, Regulatory Support, Staff Credentials e Retirement Income.

BPAS è un fornitore completo di piani pensionistici, benefit, amministrazione di fondi e collective investment trusts. Il suo modello di servizio integrato ha mostrato risultati notevoli, con un 97% di soddisfazione dei clienti e un 45% di risparmio di tempo rispetto ai precedenti amministratori. L'approccio di servizio dedicato prevede l'assegnazione di un consulente di piano qualificato a ogni cliente, indipendentemente dalla dimensione del piano.

  • Classificata tra le Top 5 in sei categorie dei NAPA Advisors' Choice Awards
  • 97% di soddisfazione della clientela a testimonianza della qualità del servizio
  • 45% di risparmio amministrativo per i clienti rispetto ai fornitori precedenti
  • Quarto anno consecutivo di riconoscimento NAPA, a indicare performance costanti

BPAS, subsidiaria de Community Bank System (NYSE:CBU), ha obtenido el máximo reconocimiento en los 2025 NAPA Advisors' Choice Awards por cuarto año consecutivo. La compañía logró ubicarse entre los Top 5 en seis categorías en los segmentos de mercado medio y grande, incluidas Advisor Support, Participant Statement, Education Materials, Regulatory Support, Staff Credentials y Retirement Income.

BPAS ofrece servicios integrales de planes de retiro, planes de beneficios, administración de fondos y collective investment trusts. Su modelo de servicio integrado ha mostrado resultados destacados, con un 97% de satisfacción del cliente y un 45% de ahorro de tiempo en comparación con administradores anteriores. Su enfoque de servicio dedicado incluye asignar a cada cliente un consultor de planes acreditado, independientemente del tamaño del plan.

  • Logró Top 5 en seis categorías de los NAPA Advisors' Choice Awards
  • 97% de satisfacción del cliente demuestra alta calidad de servicio
  • 45% de ahorro de tiempo administrativo para los clientes frente a proveedores previos
  • Cuarto año consecutivo de reconocimiento NAPA, lo que indica rendimiento constante

BPASCommunity Bank System (NYSE:CBU)� 자회사로� 2025 NAPA Advisors' Choice Awards에서 4� 연속 최고 평가� 받았습니�. � 회사� 중대� 시장 부문에� Advisor Support, Participant Statement, Education Materials, Regulatory Support, Staff Credentials, Retirement Income � 6� 부문에� Top 5� 올랐습니�.

BPAS� 퇴직연금, 복리후생 플랜, 펀� 관� � 집합투자신탁(collective investment trusts)� 포괄적으� 제공하 업체입니�. 통합 서비� 모델은 이전 관리자 대� 고객 만족� 97%업무 시간 45% 절감이라� 뛰어� 성과� 보여주었습니�. 전담 서비� 방식으로 플랜 규모� 관계없� 모든 고객에게 자격� 갖춘 플랜 컨설턴트� 배정합니�.

  • NAPA Advisors' Choice Awards� 6� 부문에� Top 5 달성
  • 고객 만족� 97%� 높은 서비� 품질 입증
  • 이전 제공업체 대� 고객� 행정 업무 시간 45% 절감
  • NAPA 인정 4� 연속 획득으로 일관� 성과 입증

BPAS, filiale de Community Bank System (NYSE:CBU), a obtenu la plus haute distinction aux 2025 NAPA Advisors' Choice Awards pour la quatrième année consécutive. L'entreprise s'est classée dans le Top 5 de six catégories sur les segments mid et large market, notamment Advisor Support, Participant Statement, Education Materials, Regulatory Support, Staff Credentials et Retirement Income.

BPAS propose une offre complète de plans de retraite, plans d'avantages, administration de fonds et collective investment trusts. Son modèle de service intégré a produit des résultats remarquables, avec 97% de satisfaction client et 45% d'économie de temps par rapport aux administrateurs précédents. Son approche dédiée inclut l'affectation à chaque client d'un consultant plan certifié, quelle que soit la taille du plan.

  • Classée Top 5 dans six catégories des NAPA Advisors' Choice Awards
  • 97% de satisfaction client, preuve d'une grande qualité de service
  • 45% d'économie de temps administratif pour les clients par rapport aux prestataires précédents
  • Quatrième année consécutive de reconnaissance NAPA, signe de performance constante

BPAS, eine Tochtergesellschaft von Community Bank System (NYSE:CBU), hat bei den 2025 NAPA Advisors' Choice Awards zum vierten Mal in Folge höchste Anerkennung erhalten. Das Unternehmen erreichte in sechs Kategorien in den Mid- und Large-Market-Segmenten Top-5-Platzierungen, darunter Advisor Support, Participant Statement, Education Materials, Regulatory Support, Staff Credentials und Retirement Income.

BPAS bietet umfassende Dienstleistungen für Rentenpläne, Leistungspläne, Fondsverwaltung und collective investment trusts. Das integrierte Servicemodell zeigte beeindruckende Ergebnisse mit 97% Kundenzufriedenheit und 45% Zeitersparnis im Vergleich zu früheren Administratoren. Der dedizierte Serviceansatz sieht für jeden Kunden � unabhängig von der Plan-Größe � einen qualifizierten Planberater vor.

  • Top-5-Platzierungen in sechs Kategorien der NAPA Advisors' Choice Awards
  • 97% Kundenzufriedenheit als Beleg für hohe Servicequalität
  • 45% administrative Zeitersparnis für Kunden gegenüber vorherigen Anbietern
  • Viertes Jahr in Folge NAPA-Anerkennung, was konstante Leistung signalisiert
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UTICA, N.Y., Sept. 10, 2025 /PRNewswire/ -- BPAS, a leading national provider of retirement plans, benefit plans, fund administration, and collective investment trusts, has once again earned top recognition among the National Association of Plan Advisors (NAPA) marking the fourth consecutive year of distinction.

Launched in 2021, the Advisors' Choice Awards honor the nation's top recordkeepers across market segment and service categories. According to NAPA, "Advisors work with a variety of recordkeepers in support of plans of all sizes and complexities. As such, they are extraordinarily well positioned to compare and evaluate the strengths (and weaknesses) of this critical service � and their collective opinion matters."

In 2025, Advisors ranked BPAS among the Top 5 Recordkeepers in six categories across the mid- and large-market segments:

  • Advisor Support
  • Participant Statement
  • Education Materials
  • Regulatory Support
  • Staff Credentials
  • Retirement Income

"We spend time throughout the year working on our overall value proposition, so the NAPA Advisors' Choice awards are basically a 'drum roll moment' for firms like BPAS," said Paul Neveu, BPAS CEO. "This year, we were thrilled to receive six awards in the mid and large segments of the marketplace -- plans of $10 to $250 million. Since BPAS has always had a focus on large and complicated plans and clients with sophisticated HR teams, this news is truly gratifying. We'll keep working on technology and all the things that enhance life for clients -- single-point-of contact service; simplifying life for Human Resources; a conflict-free approach; and strong, accountable relationships. It is the BPAS mantra. We are so honored to be recognized by Advisors and Corporate Trustees who work with us each day and know our firm and people so well."

BPAS delivers a comprehensive, fully bundled solution � serving as recordkeeper, administrator, custodian, and clearing firm. Each client is supported by a dedicated, credentialed plan consultant, regardless of plan size. This exclusive model streamlines administration, eliminates the need for multiple providers, and helps clients save time and reduce complexity. Client surveys show a 97% satisfaction rating and a 45% time savings compared to previous administrators.

"These results underscore what matters most in our business: strong relationships built on expertise, reliability, and flexibility," said Elizabeth Kaido, Senior Vice President of Sales and Relationship Management at BPAS. "We're proud to serve plans of every size and type, and we remain focused on delivering the long-term partnership and industry-leading service that advisors and clients can depend on."

About BPAS
BPAS is a national provider of retirement plans, benefit plans, fund administration, and institutional trust services. Since 1973, we've made it our mission to simplify the complicated by delivering benefit-plan services that solve client challenges without the need to engage multiple providers. We support more than 6,100 plans, $110 billion in trust assets, $1.3 trillion in fund administration, and 910,000 participants in partnership with advisors, trustees, and financial professionals across the nation.

The BPAS family of services includes Workplace Retirement Plans, Actuarial & Pension, Health Benefits Consulting, IRA, VEBA/115 Trusts, Health & Welfare Plans, Fiduciary, Collective Investment Funds, Fund Administration, Institutional Trust, and Advisor Coaching.

BPAS is a wholly owned subsidiary of . (CFSI, NYSE: CBU).

Media Contact:
Stephanie Salanger | CFSI Director of Communications
(315) 299-2947 ext.22947 | [email protected]

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SOURCE BPAS Inc

FAQ

What awards did BPAS (CBU) receive in the 2025 NAPA Advisors' Choice Awards?

BPAS received Top 5 rankings in six categories including Advisor Support, Participant Statement, Education Materials, Regulatory Support, Staff Credentials, and Retirement Income for mid- and large-market segments.

What is BPAS's client satisfaction rate in 2025?

BPAS reports a 97% client satisfaction rating and provides 45% time savings compared to previous administrators.

How does BPAS's service model work for retirement plans?

BPAS delivers a comprehensive, fully bundled solution serving as recordkeeper, administrator, custodian, and clearing firm, with each client receiving a dedicated, credentialed plan consultant regardless of plan size.

How many consecutive years has BPAS received NAPA recognition?

BPAS has received NAPA recognition for four consecutive years, demonstrating consistent excellence in retirement plan services.

What market segments does BPAS serve in retirement plans?

BPAS serves plans ranging from $10 to $250 million in the mid- and large-market segments, focusing on large and complicated plans with sophisticated HR teams.
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